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Triche Hauling & Materials
Plattenville, Louisiana

FAMILY BUSINESS COLLABORATION ASSESSMENT

The Client
Triche Hauling & Materials is a (US) $3.2 m first generation trucking company with a reputation for providing dependable, high quality service. This family-owned business is majority owned and managed by a husband and wife team, along with their two sons.

The Challenge
Increasing demand for Triche Hauling & Materials' services had provided the company an opportunity for significant growth. At the same time, there was an increasing awareness that the company's operations were experiencing quality issues (e.g., increase in the number of late deliveries, increase in the number of customer complaints) that had not occurred previously. Also, family relationships were becoming more stressful at an accelerated rate (e.g., relationships between family members involved in the business were deteriorating as family tensions during and outside of work were intensifying).

The Solution
SBS Partners recommended a Family Business Collaboration Assessment. The assessment evaluated the business through both the family and business sides. Through a process of interviews, gathering data, and exploring business and family dynamics (see Systems Map below), an assessment of family and business functioning was provided - with short-, intermediate-, and long-term recommendations.

Understanding the System & Dynamics
A "Do Whatever It Takes Attitude," was the initial catalyst and the driving force for the success of Triche Hauling & Materials as a recognized trucking and hauling leader (R1). Unintended consequences, however, were now threatening both the functioning of the family (B1, B2) and the functioning of the business (B3, B4).

The Benefits
The family members and leaders of the business have developed a better understanding of how the family system was driving business behavior and having a negative impact on family relationships. With this new systems insight, along with recommendations from SBS Partners, the family business has developed strategies to improve business performance while enhancing family relationships. The stress on the family has become more manageable, quality issues are being addressed, and the company is now pursuing a new growth strategy.